SHIPPING & RETURNS;
The Merchants Guide
SHIPPING POLICY
SHIPPING & RETURNS;
The Merchants Guide
Worldwide Shipping
Shipping Within Israel
Returns & Exchanges
Additional Facts
Shipping Within Israel:
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Orders are dispatched via trusted local couriers (e.g., Israel Post or private services). Delivery takes 3–7 business days after your jewelry has been crafted.
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Flat shipping rate: ₪35, Free shipping on orders over ₪150.
International Shipping (U.S., U.K., and Beyond):
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We ship worldwide using reliable couriers (DHL, FedEx, or EMS). Delivery typically takes 7–15 business days, depending on your location and customs clearance times.
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Shipping costs: Calculated at checkout based on your destination. Free shipping for orders over $150.
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Customs and Duties: Buyers are responsible for any applicable import fees, taxes, or duties in their home country. Please check with your local customs office for details before ordering.
Important Notes on Shipping:
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All orders include tracking, and you’ll receive your tracking number once your parcel has shipped.
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We carefully package each item with layers of protection and love to ensure it reaches you in pristine condition.
Crafting Time:
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Each piece is handmade and crafted with care, please allow 1-2 weeks for creation before shipping. For custom made or complex orders, the timeline may extend up to 4 weeks, depending on the design.
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Need your order sooner? Contact us about rush processing options for an additional fee.
RETURN & EXCHANGE POLICY
Custom creations and personalized items, are non-returnable due to their unique nature. However, if there’s a problem (e.g., damage or defects), contact us within 7 days of receiving your order, and we’ll work with you to resolve the issue.
Non-Custom Jewelry:
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You may return or exchange unworn, non-custom items within 10 days of receipt for a full refund or exchange.
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To initiate a return, contact us with your order details and reason for return.
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Items must be returned in their original condition, including packaging.
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Buyers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent or defective product).
Repairs & Resizing:
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Complimentary repairs are available for issues due to craftsmanship within 30 days of delivery.
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For resizing or repairs beyond this period, a small fee will apply, plus return shipping. Contact us with your repair request for a quote.
Additional Facts
Can I change or cancel my order?
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Yes, but only within 24 hours of placing your order. After that, work on your piece may already be underway.
Do you offer gift packaging?
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Absolutely! All items are beautifully packaged in eco-friendly materials, perfect for gifting. Let us know if you’d like to include special gift wrapping and a handwritten note.
What if I need my piece by a specific date?
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Contact us before placing your order to confirm if expedited production and shipping are possible for your timeline.
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Claim Your Treasure
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When your personalized piece is complete, it will be carefully packaged and ready to ship.
as a token of our appreciation
Every package includes:
A premium, double-layered polishing cloth.
A beautiful velvet jewelry pouch.
Jewelry Care instructions.
& other magical features.
You may choose to include:
eco friendly Gift Wrapping: Available for 35 ₪, featuring beautiful paper, ribbon, and a touch of magic.
a thick silk drawstring Pouch for a sophisticated touch. available in lavender, or Mint Green for 50₪.
A gift card, a token of enchantment for a loved one in your life